Policy of processing of personal information

NEOWIZ Online Store Privacy Policy

NEOWIZ (“Neowiz”) respects the privacy rights of consumers and recognizes the importance of protecting the information collected about you. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE ANY Neowiz’s ONLINE PRODUCT OR SERVICE.

1. Information We Collect
We collect information to provide services to all of our users in two ways.
• Information you give us. Many of our services require you to sign up for an account. When you do, we’ll ask for personal information, like your name, email address, telephone number. If you want to take full advantage of the sharing features we offer, we might also ask you to create a publicly visible Profile, which may include your name and photo.
• Information we get from your use of our services. We may collect information about the services that you use.

2. This information includes:
• The Company may collect personal information as follows for the purpose of providing services such as membership registration, counseling, service application, and contract execution.

a. Collection Information
1) When you join
- Required: name, ID (email), password
2) Service use (purchase)
- Required: information such as name, email, mobile phone number, shipping address, payment history (credit card, bank account)
3) At customer consultation
- Required: email, mobile phone number, password, waybill number, home address, ID, name, usage history, access IP, payment history, etc.
b. The Company may collect the following information if you are participating in an event. promotion or using optional services.
- Name, email, mobile phone number, shipping address, etc.
c. The following information may be generated and collected during the use of the service.
- Service record, access log, cookie, access IP information, usage suspension record, pc. specification information
d. The Company collects personal information in the following ways:
- Membership through the website, application for sweepstakes, delivery requests, etc.
e. The Company does not require any personal information (such as race or ethnicity, ideology. and beliefs, hometown and homeland, political orientation and criminal record, health status, and sex life) that may be of fundamental human rights violation.
• Cookies
The Company uses cookies to store and retrieve your personal information from time to time to provide you with personalized and customized services. A cookie is a small amount of information that a website sends to your computer browser (Internet Explorer, Firefox, Chrome, etc.).
When a user accesses a website, the computer of the company reads the contents of the cookie in the user's browser and can provide additional information of the user from the user's computer and provide the service without further input such as a real name due to connection. You have the option of installing cookies. You have the option to accept all cookies by checking your web browser's options, check each time a cookie is saved, or reject all cookies. However, if you refuse to store all cookies, you will not be able to use the service provided by the company through cookies.
• Information Provided to Neowiz by Third Parties.
We may also receive other information from third parties, including in connection with the operation and distribution of our products and services as well as market and demographic studies that we use to supplement personal and anonymous information collected or provided directly by you. Some third party services such as Twitter and Facebook may also provide us with information from your accounts there with your permission.
By using Neowiz’ services through a social network or other third party platform or service or by connecting to such a third party network, platform or service via one of our products and/or services, you are authorizing Neowiz to collect, store, and use in accordance with this Privacy Policy any and all information that you agreed the social network or other third party platform could provide to Neowiz through the social network/third party platform Application Programming Interface (API) based on your settings on the third party social network or platform. Your agreement takes place when you connect with the third party network, platform or service via our products and/or services, and/or when you connect with, “accept” or “allow” (or similar terms) one of our applications through a social network, or other third party platform or service.
We may also collect or receive information about you from other Neowiz users who choose to upload their email and other contacts. This information will be stored by us and used primarily to help you and your friends connect.
We may also receive information from third parties in connection with market and demographic studies and/or other data that we use to supplement personal information provided directly by you.

3. How long we keep your personal information
Our specific retention times for personal information are documented in our regional records retention schedules. How long we retain personal information can vary significantly based on context of the Services we provide and on our legal obligations.
The personal information of the user is destroyed without delay when the purpose of collection and use of personal information is achieved, but if it falls under each of the following items, it can be kept for the specified period and not used for other purposes.
a. A user who has caused a disgrace to the service due to the use of an unhealthy service may keep the personal information for a year for the purpose of commissioning a judicial investigation or protecting other members.
b. When it is necessary to keep it according to the related laws and regulations, the company can keep the personal information of the member for a certain period determined by the relevant laws and regulations even after the purpose of collection and use is achieved.

4. How We Use Information We collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Neowiz and our users.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Neowiz, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Neowiz’s products, services, and customer communications
If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

5. Sharing Your Information with Third Parties
We will never share your personally identifiable information with third parties without your consent. We may, however, share non-personally identifiable, aggregated and/or public information with third parties.
In order to improve the service, the company entrusts the personal information to external professional companies. In order to ensure the safety of the trust management, the company strictly adheres to the personal information of the service provider, And the responsibilities at the time of an accident, etc., and keep the contents of the contract in writing.

From time to time, we employs third party contractors to collect personal information on our behalf to provide email delivery, product, prize or promotional fulfillment, contest administration, credit card processing, shipping or other services on our sites. When requesting these services, you may be asked to supply your name, mailing address, telephone number and email address to our contractors. When our third party agents or service providers collect and/or have access any information other than non-personal, anonymous and/or aggregated data, we requires that they use data consistently with our stated privacy policy. These third parties are prohibited from using your personal information for any other purpose without your specific consent.
As above, our policy is not to disclose personal information collected online to a third party for direct marketing purposes without your approval. If you choose to opt-out at any time after granting approval, email help_muca@muca.world or write to Privacy Policy Administrator, NEOWIZ PANGYO TOWER, 14, Daewangpangyo-ro 645beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, 13487, Korea.
We may also access and disclose personal information, including personal communications, in connection with report abuse functions in our products and services, to enforce legal rights and comply with the law, or to comply with an order from a government entity or other competent authority, or when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage, or when we believe that disclosure is necessary to protect our rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on Neowiz.
In the event of a merger, acquisition, or the unlikely event of bankruptcy, management of Neowiz customer information may be transferred to its successor or assign.

6. Data Transfers, Storage, and Global Processing
The computer systems on which Neowiz collects, stores, and uses the information it collects or receives are based in the Republic of Korea. Your information may be transferred to, used, processed or held by Neowiz in other countries, including countries outside your country of residence both in and outside the United States, the European Union and Asia, and used for the purposes set out in this Privacy Policy.

7. Data Security and Integrity
The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect information from unauthorized access, disclosure, use and modification. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. We cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We cannot assume responsibility or liability for unauthorized access to our servers and systems. We will make reasonable efforts consistently to protect your information and ensure the security of our systems.

8. Third Party Sites
Our website and products may contain advertising or services which link to other websites such as Twitter, Facebook and YouTube. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. If you click on a link to a third party site, including on an advertisement, you will leave the Neowiz site products you are visiting (or using) and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as Neowiz. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third party website that is linked to a Neowiz site, you should consult that site’s privacy policy before providing any personal information.

9. Children
Many Neowiz online products and services are intended for general audiences and do not knowingly collect any personal information from children. When an Neowiz online product or service does request age information, and users identify themselves as under 13, the product or service will either block such users from providing personal information, or we will ensure consent is obtained from parents for the collection, use and sharing of their children’s personal information. At that time, we will provide a description of the information that the child may make publically available, how we will use the information and other practices. We will not knowingly ask children under the age of 13 to provide more information than is reasonably necessary to provide our services.
Please note that if you grant consent for your child to use Neowiz online products and services, this may include such general audience communication services as email, instant messaging, and online groups, and your child will be able to communicate with, and disclose personal information to, other users of all ages. Parents can review, edit, request the deletion, or prevent further collection or use of their children’s personal information or make inquiries regarding this policy by sending an email to help_muca@muca.world
If we change this privacy statement in a way that expands the collection, use or disclosure of children’s personal information to which a parent has previously consented, the parent will be notified and we will be required to obtain the parent’s additional consent.
We encourage you to talk with your children about communicating with strangers and disclosing personal information online. You and your child should review our Online Safety web page for additional information about using the Internet safely.
Information collected is secured in a manner consistent with this privacy policy. If we change how we handle your child’s information, we will notify you in a manner consistent with this policy.
Under no circumstances do we condition a child’s participation in an activity—like contests—on the child’s disclosure of more personal information than is reasonably necessary to participate in the activity. On certain sites or services, we may not permit children to participate at all regardless of consent.

10. Accessing and Updating Your Personal Information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

11. Enforcement
We regularly review our compliance with our Privacy Policy. We also adhere to several self- regulatory frameworks. To make sure that your personal information is secure, we communicate our privacy and security guidelines to Neowiz employees and strictly enforce privacy safeguards within the company. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

12. Changes to This Privacy Policy
From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Contact Information
If you have questions or concerns regarding this statement, please send an email to Privacy Policy Administrator, help_muca@muca.world, or write to Privacy Policy Administrator, NEOWIZ PANGYO TOWER, 14, Daewangpangyo-ro 645beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, 13487, Korea.

13. Compliance with General Data Protection Regulation
If You are the user using the Software in European Union (hereinafter, the “European Union”), please read carefully and fully understand the terms and conditions in this Section [Compliance with General Data Protection Regulation]. European Union contains the following countries : Germany, France, Ireland, Belgium, Netherlands, Luxembourg, Denmark, Sweden, Finland, Austria, Italy, Spain, Portugal, Greece, Czech, Hungary, Poland, Slovakia, Lithuania, Latvia, Estonia, Slovenia, Cyprus, Malta, Bulgaria, Romania, Croatia.
NEOWIZ always uses its best efforts to comply with the applicable terms and conditions in General Data Protection Regulation (hereinafter ' GDPR ').
The definition of the Personal Data in this Section (the “Personal data”) has the same definition with such Article 4, Section used in GDPR and Neowiz will process such Personal data in accordance with the relevant provision in GDPR. Accordingly, as part of our efforts, Neowiz will collect your Personal Data only for providing and exploiting the Software and, upon achieving such purposes, Neowiz will use its best efforts to immediately and promptly delete all your Personal Data.
NEOWIZ can collect and utilize the following type/scope of the Personal Data for providing the Software and helping you use the Software more efficiently:

[Collected Information]
(a) The Information to be collected while you using the online store : name, ID, e-mail, password, phone number, shipping address, payment record, Cookies
(b) The information to be collected while you consulting with Neowiz (or you receiving any help from Neowiz): email, mobile phone number, password, waybill number, home address, ID, name, usage history, access IP, payment history, etc.
Under GDPR, you can request Neowiz (i) to delete your Personal Data; (ii) to limit the usage scope of your Personal Data; (iii) to correct your Personal Data which is wrongfully written or reported; or (iv) to take other actions allowed to you under the GDPR. Upon your request or demand, Neowiz will use best efforts to promptly respond to your inquiry and/or demand in accordance with the applicable provisions in GDPR. However, with any result or measure caused by your request, your usage of the Software would (can) be limited or prevented.

In respect to your Personal Data, if you have any questions, give any injury or wish to complaint, please feel free to Client Response Department with the following information:

(1) E-mail : browndust.shop@neowiz.com
(2) Address : NEOWIZ PANGYO TOWER, 14, Daewangpangyo-ro 645beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, 13487, Korea.

Additionally, Neowiz designates Personal Data Protection (DPO) with following information in order to protect your Personal Data complying with the GDPR. If you have any question regarding your Personal Data, or if you believe that Client Reponses Department have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact to DPO. The detailed information of DPO is as follows:

DPO(Data protection officer)
Company: NEOWIZ corporation
Name: Joongsup CHOI
Position: DPO(Data protection officer)
Address: NEOWIZ PANGYO TOWER, 14, Daewangpangyo-ro 645beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, 13487, Korea.
E-Mail: browndust.shop@neowiz.com

Last updated: October 28, 2019