Q. When do your items start shipping?
A. We will start shipping sequentially from mid-December 2019. Due to the high volume of sales, it will take some time to prepare and ship.
 ※ Since the end of the year shipping is concentrated, shipping may be delayed depending on the shipping companies in Korea and other countries.

Q. Can I receive a nickname when I purchase an artbook?
A. When shipping, please be sure to include your full name in order to receive it correctly.
    If you do not provide your full name, it will take more than twice as long to return or resend it, and you will be charged additional fees.

Q. Can I get a DJ Venaka Costume Coupon when I buy an Artbook?
A. You can use the code on the back of the artbook to exchange costume coupons for your server.
    This site (sites that can redeem codes) will be announced later.

Q. I have a problem with the art book and would like to exchange it for a refund. What should I do?
A. First, send a photo shoot and related information to the browndust.shop@neowiz.com about the problem in the artbook.
After the internal management judges, we will confirm the exchange (refund) and proceed with the relevant procedure.
However, refunds are not possible under any circumstances when using Artbook coupons.
    Also, please note that refunds cannot be made simply.

Q. Are there any payment methods other than Paypal?
A. For global sales, only PayPal is available.

Q. How do I track my shipment?
A. You can do this from My Page after login. (If you are a non-member, you can search after entering the order number at non-member / non registered.)

Q. I made a non-member purchase and forgot my order number. How can I check?
A. Please fill out the e-mail, contact number, and order name of your order.

Q. Can I buy more than one artbook at a time?
A. You can purchase it, but there will be a shipping charge per a book.
    Please note that due to the size and weight of the artbook, you can only purchase 2 books at a time and also double the shipping cost.

Q. Will you be selling other products besides art books?
A. It's hard to release various kinds at once, but we are gradually preparing products that users may like.